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Return Policy

Return PolicyReturned Goods

Returns must comply with the return procedure set forth below, and all returned items must be in new condition, including the original box, packaging, manuals and accessories.

In the event goods supplied by electmall.com, Inc. are considered defective and/or non-conforming by the customer, electmall.com must be notified within thirty days. electmall.com can then issue a Return Materials Authorization (RMA) number. We do not accept any returned goods without an RMA number. Unless instructed otherwise, refusal of shipment when a package is delivered does not constitute a request for an RMA. Once an RMA has been issued, the customer has fourteen days to return the package to electmall.com. Once the item(s) have been received, the customer can expect a credit onto their card, or a revised invoice in the case of Corporate Accounts, within fourteen days. electmall.com does not issue store credit.

For items electmall.com proves defective upon receipt, errors in shipment, or exchange returns, no restock fee is charged. In all other cases, a 20% restock fee is subtracted from the amount credited back to the customer's credit card.

We reserve the right to inspect all defective and returned merchandise before an exchange or credit will be made. If we made a 'good faith' no charge exchange and you do not ship back the defective item within 10 days, you will be charged for the original and the replacement item.

electmall.com can credit shipping costs only in the event of an internal error in shipping. If you are shipping something back to us, as a return/exchange you pay for return shipping. We do not have 'free return shipping' policy. We are not responsible for items that do not get back to us. We strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery.

All returns over $500. must be reviewed by upper management before they can be approved.

We cannot accept returns on custom or special-order items.